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Businessman contemplates business development strategy going through growing pains of changing approach in client engagement

Why Growing Pains Signal Real Growth in Client Engagement

By Wayne O'Neill

2020 gave us so many opportunities to experience painful days, weeks, and months in client engagement. So, what I’m about to tell you might sound counter-intuitive. After all, human nature tells us to seek normalcy and stability in 2021. Let’s think differently for a moment. Instead of seeing 2021 as trying to regain normalcy with […]


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Businessman looking ahead to 2021 determining how to set smart business goals for the year

How to Set Smart Business Goals for 2021

By Wayne O'Neill

Pop quiz. Do you recall what your business goals were at the start of 2020? Those goals likely seem like a distant memory after everything owners experienced because of the pandemic. However, it’s still important to revisit this exercise to set smart business goals for 2021. You might be concerned about making the right choices […]


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Healthcare executive discussing business and political issues with specialist -- importance of understanding lessons learned in healthcare when crafting solutions

Healthcare: Lessons Learned in 2020 to Fuel 2021 Solutions

By Wayne O'Neill

Changes that were coming to the healthcare industry were on the horizon. The COVID-19 pandemic merely accelerated the pace of change must faster than anyone was prepared for. Healthcare institutions and organizations have been forced to strategize major changes almost overnight. Now, healthcare is using these lessons learned to fuel 2021 planning. For construction and […]


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Construction contractors discussing construction plans after winning project scope through HUB certification

HUB Contractors: Lead With Your Knowledge, Not Your Label

By Maurielle Balczon

Construction contractors that have been certified through the Historically Underutilized Businesses (HUB) program have a unique opportunity to use their knowledge and experience to win project scope and grow their business. However, the opportunity to substantially grow revenue depends on whether you think big about how to leverage your solution for value and impact, not […]


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Support business growth strategies by running new plays out of a new customer engagement playbook by reset in houston, texas.

Seeking Revenue Growth? Create A New Playbook for Customer Engagement

By Wayne O'Neill

Legendary NFL head coach Bill Walsh once made the statement, “If individuals who prevail in a high competitive environment have any one thing in common besides success, it is failure — and their ability to overcome it.” Many firms that I work with are trying to win project scope in highly-competitive markets. In the meantime, […]


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Construction site project scope accelerated using sovereign wealth funding by reset in houston, texas.

How Sovereign Wealth Funding Can Transform Project Delivery

By Wayne O'Neill

In my coaching conversations with service providers and owners, there is an inevitable discussion about how to fund construction project delivery in various markets such as healthcare, higher education, business, and government. Clients that I talk to have arrived at the point where they have embraced authentic connection, they are working collaboratively through open dialogue […]


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Construction happening in Downtown Houston that required project collaboration to support project scope delivery by reset to grow in houston, texas.

Why Live, Work, and Play Project Collaboration is Critical in the “New Normal”

By Wayne O'Neill

On a regular basis, there is a fresh story in the Houston Business Journal about a new mixed-use development project in the works. It’s an exciting time for project collaboration in Houston because owners, service providers, and other leaders are seeing the importance of thinking bigger about project scope. Specifically, there is a need to […]


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Business owner pursuing new method of client engagement to win more project scope by reset in houston, texas.

Reset Your Calendar: A Typical Day When Engaging Smart Clients

By Wayne O'Neill

Every business leader’s calendar looks different compared to the beginning of the year because of the pandemic. Corporate outings, industry conferences, and business trips have been replaced by virtual web conferences that require a different skill to win bids. I recognize that many professionals would rather be in the air flying to meet clients, but […]


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Business professionals participating in management training program as part of their company’s intelligent growth plan by reset in houston, texas.

Incorporate Management Training Into Your Intelligent Growth Plan

By Wayne O'Neill

Companies that have reset their thinking and embraced a new approach to client engagement built on authentic connection often want to know the next step to achieve more revenue growth. First, let’s review your growth plan. You exited the old race of playing the numbers game trying to win projects, you started a new race […]


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Service provider seeking to align with client’s wish list scope to accelerate project scope delivery by reset in houston, texas.

The Immediate Need For Wish-List Scope

By Wayne O'Neill

In the typical business climate, one of the biggest challenges for service providers is finding the right time to have “wish list” conversations with owners. It can be difficult to unlock those big, 5-to-10-year project ideas when engaged in the normal flow of business activity. This year is different. The pandemic has caused such a […]


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