Blog

Increase Your Value to Your Clients With This Unexpected Strategy

By Wayne O'Neill

We talk about Stewardship to Equity a lot with our coaching clients and in our workshops – but I haven’t talked about it nearly enough here in the blog. I’m going to rectify that right now, because Stewardship to Equity is such an important concept and connection strategy. In fact, it’s a cornerstone strategy in […]


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Generation Gap: Disruptive Thinking Meets Experience

By Wayne O'Neill

A lot of people are talking about how to understand diverse demographics in the workplace. Most of that conversation revolves around how to get along or how to understand difference generations. Let’s scrap that talk. Let’s have a different conversation that actually contributes to business growth, shall we? It’s not about how you understand generations, […]


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The Powerful Role Technical People Play in Account Development

By Wayne O'Neill

It’s a common myth that technical people aren’t great at business development. The fact is, with the right mindset, technical people can be the best business developers. We see this all the time with our technically-minded clients, especially those who are selling technical services. They can’t get their arms around how to start a conversation. […]


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Why the Safe Swing Will Lose You the Whole Tournament

By Wayne O'Neill

A few weeks ago, golf fans around the world watched in horror as Jordan Spieth lost his edge during the 2016 Masters Tournament at Augusta National Golf Club. According to later interviews, Spieth knew exactly what happened when he started the back nine with a five-shot lead. He settled. He stopped making aggressive choices, and […]


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Why CRM Doesn’t Work

By Wayne O'Neill

Your fancy CRM software doesn’t work. It doesn’t actually help you connect with your clients. Do this instead.


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The Key to Developing a Market Segmentation Strategy

By Wayne O'Neill

Market segments are defined by the client themselves. They could be based on geography, but often it revolves around what they’re in business to do. People in education likely hang together, those who are in Healthcare tend to socialize with each other, and likewise for other industries. The illusion is that all of those segments can be thin sliced by geography or operation model type.


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Project Managing the Account Pursuit Process

By Wayne O'Neill

It takes more than a few good ideas to make coaching account development impactful. Project management, for one, is key. It’s not about the people on our team that do project management—though they are very talented—it’s about the process.


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The Connectors: Read Ballew

By Wayne O'Neill

You might remember our last installment of The Connectors, where we interviewed Tadd Tellepsen of Tellepsen Builders. He gave us his take on The Connections Process, and today, we’re sharing with you how Read Ballew utilized the thought process and tactics from our practice.


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What I’ve Been Reading Lately…

By Wayne O'Neill

I’m a bit of a cross media freak. Somehow, I end up getting a drumbeat about something I should read. Whether it’s messaging from TV, travel media, or a book suggested to me from a friend or colleague, I’m always looking to sink my teeth into something new.

But it’s not the literal suggestion that I link to, it’s about The Why I should read it. My ears are always open. It’s about what moves you. This is what I’ve been reading lately:


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